Google Workspace FAQ

What is Google Workspace and why to change?

Google Workspace is a cloud service from Google that provides users with a Workspace of applications such as Gmail, Drive, Calendar, ... Google Workspace is better for collaboration environment.

Can I return to use my old email account  (on Zimbra) after 01/8/2018?

Zimbra is maintained for data access only upto the next 3 years. You can not send mails to the outside or receive emails from outside. So, don't try to use your old account to check emails or send emails

If someone sends email to me at my old address (@tdt.edu.vn)?

Emails sent to both @tdt.edu.vn and @tdtu.edu.vn are delivered to your Google Workspace mailbox.

What to pay attention when starting using email with Google Workspace?

Check Spam mail folder regularly and mark Not Spam for mis-labeled emails.

How can I access my email account on Google Workspace?

You can use webmail with common web browsers (Chrome, Firefox, ...), use mail clients on your PC (Thunderbird, Outlook, ,,,) and use your mobile devices.

Is there Single Sign On between Google Workspace and TDTU information systems?

No. Login to Google Workspace and to TDTU information systems are separated.

I can see only new mail on my Google Workspace account. How about my old messages?

They are still kept on Zimbra. You can access them any time you need, by visit https://mail.tdt.edu.vn. You can also migrate your data to Google Workspace.

The data migration service only allows up to 6 months of data, but I need more?

At the transition time, many users are migrating at the same time that may cause the system overload, that is why you can only migrate maximum of six months of data now. From September of 2018, you can register to move all of your data to Google Workspace.

I have lost my Google Workspace password, what can I do to restore?

If you are staff user: contact TDTU IT Department (Office: A0404, Phone: 028-377 55 056 ); If you are student user: contact Office for student support & consultancy (Office: E0001, Phone: 028-224 77 215).